In this episode of 5G Talent Talk, Carrie Charles welcomes Ruby Koleski, CEO of Joyous, to discuss her inspiring professional career and the innovative work of Joyous. Ruby shares her journey from growing up in South Africa with dreams of becoming a comedian, to becoming a software engineer. After excelling in engineering and gaining international experience, Ruby joined Joyous, a company founded by brothers Mike and Phil Carden, aimed at revolutionizing employee feedback.

Ruby details how Joyous evolved from targeting the HR market to focusing on operational improvements for industries like telecommunications. She explains how Joyous enables companies to gather feedback not only from employees but also from contractors and customers. This real-time feedback accelerates problem-solving, increases operational efficiency, and improves customer satisfaction. Ruby also dives into the use of AI in Joyous’ platform, which analyzes feedback to deliver actionable insights at scale. She highlights the challenges of developing accurate AI tools and how Joyous overcame those to help companies cut costs, enhance productivity, and streamline product rollouts. Ruby greatly emphasizes the importance of psychological safety, collaboration, and innovation in driving workplace improvement.

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