Forest Admin's Podcast: "Mission Ops: Possible"

A podcast where top Ops leaders share strategies, challenges, and lessons from the field.

Episode 1

Guest: Mark, VP Customer Experience at Givebutter

Host: Guillaume, Head of Marketing at Forest Admin

Key moments:

00:00 Introduction Mark at Givebutter

04:03 Time of scale

06:42 Looking for best practices

08:43 Speaking of Forest Admin

09:57 Tools and AI to scale

11:37 Forest Inbox to streamline processes

14:08 Managing customer satisfaction while automating support

20:54 Promoting and upskilling team members

21:48 Investing in the help center

25:20 Promoting from within the team

26:18 Investing in recruiting and onboarding

30:49 Projects for this year, with AI

33:47 Building strong vendor relationships