Forest Admin's Podcast: "Mission Ops: Possible"

A podcast where top Ops leaders share strategies, challenges, and lessons from the field.

https://www.forestadmin.com/blog/tag/podcast

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Episode 3

Guest: Maxime de Juniac, Chief Service Officer at Swan

Host: Guillaume, Head of Marketing at Forest Admin

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00:00 Introduction

00:51 Introducing Maxime @ Swan

02:08 About Swan

03:04 Swan's partner model

03:55 Embedding Swan in B2B Services

05:14 What the new funding round means for Ops

07:02 The challenges of Fintech Ops

08:42 An example of fraud check

09:58 Adapting fraud checks to profiles

10:45 The biggest opportunies in Fintech Ops

12:05 Doing KYC/KYB with less friction

13:22 Bringing Automation and AI in Ops

15:46 How Swan Ops approach automation

17:53 The evolutions of Ops jobs

19:23 Growing the ops team capacity

20:14 Building a team of experts using AI

22:10 The tools of the Swan Ops team

23:44 The Ops is autonomous for its tooling

24:49 Autonomy as a key success factor for Ops

26:22 AI adoption in the Ops team

27:02 How the Ops team is organized at Swan

28:32 The profile of modern Ops people

30:37 Shopify's CEO's memo on AI adoption

31:46 What it takes to be hired in Ops today

33:04 Training in Ops

34:28 The future of Fintech Operations

36:10 The use of AI and social by fraudsters

38:23 The best tip for someone joinign in Ops