Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 8Guest: Sophie Ruddock, COO at EmpathyHost: Guillaume, Head of Marketing at Forest Admin------

00:00 Intro

01:46 The Draw of mission-driven opportunities

03:52 The roles of human and technology in the service

05:10 Drawing a line in the use of automation

06:43 The reach of Empathy

08:53 Scaling while keeping high NPS

10:47 Building in house and partnering with best-in-business solutions for Tech

11:17 Using Tech to build comprehensive journeys and experiences

12:33 Breaking silos and having teams work side-by-side

14:01 How Tech is enabling Empathy's Care Managers

15:38 The knowledge center to deal with complexity with speed

16:26 Designing and deploying AI with intention and caution

17:27 Where Empathy is deploying AI