This episode covers the critical issue of workplace violence in healthcare, emphasizing the importance of training, proactive de-escalation techniques, and understanding patient stressors. Claude Howard Jr. shares insights from his extensive experience in law enforcement and healthcare, highlighting strategies for engaging with patients and collaborating with security and law enforcement to create a safer environment for healthcare workers and patients.

Additional Resources:

https://riskmanagement.proassurance.com/bundles#workplace

Takeaways:

• No healthcare worker should feel that part of their job is to be assaulted.
• Proactive de-escalation training is essential for all staff.
• Understanding patient stressors can help in de-escalation.
• Active listening is key to creating a safer environment.
• Consistent engagement with patients reduces feelings of isolation.
• Involving security early can prevent escalation of situations.
• Collaboration with law enforcement is crucial for safety plans.
• Most incidents of workplace violence do not involve weapons.
• Building rapport with patients can lead to better outcomes.
• Listening to patients helps identify the root of their distress.

Keywords:

workplace violence, healthcare, training, de-escalation, patient engagement, law enforcement, security, mental health, safety, healthcare workers