As we all know, the retail industry has undergone seismic structural shifts over the past decade and, in particular the past couple of years.

 

The unprecedented level of change driven by the pandemic (with the almost overnight shift to ecommerce), saw shopping habits upended, retailers recognize the importance of business agility and, of course, an urgency to digitize and remove friction from any kind of physical store experience. 

 

So what does all of this mean for the Point-of-Sale technology? And how can retailers ensure they’re seamlessly serving their customers across the plethora of touchpoints available to them today? These are just some of the topics that we will be exploring in this episode.

 

Guests:

Miya Knights, author, broadcaster, journalist & retail industry commentator

Natalie Berg, author, broadcaster, journalist & retail industry commentator