In this episode of Operationally Intelligent, we chat to Hanson Ho from Embrace and discuss the intricacies of mobile observability, emphasizing the importance of user-centric monitoring and the challenges faced in collecting and analyzing data from mobile applications. We explore the role of OpenTelemetry in standardizing observability practices and provide insights into best practices for mobile teams. The discussion highlights the significance of understanding user experience and performance metrics in driving operational intelligence and business value.