As technology shifts and shops become more digitized, the back end of the shop seems to get more of the focus when it comes to implementing new technologies leaving the front end to adjust accordingly.

On today's episode of Digital Shop Talk Radio we have Doug Brackett from Downtown Automotive (Nelson, BC) to tell us how he is using a technological approach to solve some of the issues that have come up at his shop such as customer engagement, going full paperless and workflow management.