The Indonesian Logistics Association recently reported that logistics volumes fell 60-70% from before the onset of COVID-19. e-commerce logistics enablers however grew 40%+ in 2020. Leading Indonesian logistics start-up Shipper delivered a stunning 6X growth last year. Shipper Co-founder Phil Opamuratawongse walks listeners through the company's success in onboarding e-commerce merchants to its technology-enabled "first mile" services. He also shares some intensely personal stories of how the pandemic impacted both him and the company at large.