In this episode, Miriam tackles the common frustrations with outdated workforce management tools and the advantages of modernizing them. She discusses how to identify if current tools are limiting performance and the benefits of using dynamic solutions. A case study on Nationwide's transition to Calabrio is presented, showcasing how it improved efficiency. The trend towards integrated, cloud-native solutions is explored, with an encouragement to embrace these advancements. The episode concludes with closing remarks and a reminder to subscribe for more insights.

(0:00) Introduction and episode overview

(0:24) Frustrations with outdated workforce management tools and the benefits of modernization

(1:57) Identifying if your tools are holding you back and advantages in dynamic environments

(3:19) Case study: Nationwide’s shift to Calabrio for enhanced efficiency

(5:30) Trend towards integrated, cloud-native solutions and final encouragement

(6:20) Closing remarks and subscription reminder