When you work in IT, you rarely have to call in technical support. When you do, the experience is going to be a 50/50 shot at what character you're going to get on the other line. This episode really focuses on customer experience and why it's an important skills to develop.

Monday Morning Musings - An IT Guy calls Comcast Technical Support

Welcome to The Tech XP – the podcast that takes you inside the dynamic world of Information Technology. Whether you're coding the next big thing, managing enterprise systems, securing networks, or just the go-to “tech person” in your office, this show is for you.

Technology is at the heart of every business, and IT professionals are the driving force behind it all. From cloud computing to on-prem solutions, software development to cybersecurity, we uncover the reality of working in IT—beyond the job titles and buzzwords.

Ever feel like no one outside of IT understands what you do? Yeah, we get it. Your family might think you just “fix computers,” but in reality, you’re designing infrastructure, writing top-tier code, or keeping an entire organization’s data secure.

Whether you’re a helpdesk analyst, software engineer, project manager, database admin, or wear multiple hats, this podcast pulls back the curtain on what it’s really like to work in tech. Expect insights, stories, and real-world experiences that bridge the gap between enterprise IT and the ever-changing tech landscape.

Join us as we break down the challenges, wins, and realities of life in IT—without the corporate jargon.

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Welcome to The Tech XP – the podcast that takes you inside the dynamic world of Information Technology. Whether you're coding the next big thing, managing enterprise systems, securing networks, or just the go-to “tech person” in your office, this show is for you. Technology is at the heart of every business, and IT professionals are the driving force behind it all. From cloud computing to on-prem solutions, software development to cybersecurity, we uncover the reality of working in IT—beyond the job titles and buzzwords. Ever feel like no one outside of IT understands what you do? Yeah, we get it. Your family might think you just “fix computers,” but in reality, you’re designing infrastructure, writing top-tier code, or keeping an entire organization’s data secure. Whether you’re a helpdesk analyst, software engineer, project manager, database admin, or wear multiple hats, this podcast pulls back the curtain on what it’s really like to work in tech. Expect insights, stories, and real-world experiences that bridge the gap between enterprise IT and the ever-changing tech landscape. Join us as we break down the challenges, wins, and realities of life in IT—without the corporate jargon.

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Monday Morning Musings - An IT Guy calls Comcast Technical Support

Monday Morning Musings - An IT Guy calls Comcast Technical Support