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Buying a new contact center platform is a HUGE decision for any organization.  In this episode, I give you all the tips that I can think about that I give to my customers when consulting or as a referral partner for them.

If you are just starting on your path or even if you are already down the road before you sign any deal you need to listen to this episode.  It will save you money.

Some of the topics we talk about:

• Pricing
• Negotiating Everything 
• Using a Partner
• 3rd Party Implementors (to use or not) 
• Scoping out Your Needs vs Wants
• Now is the time to Dream!
• Platform Pricing
• Should you do an RFP

And many more tips.

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel