iQor, a global provider of customer care and interactions, and Business Process Outsourcing (BPO) solutions, released the results of their “Customer and Product Experience 360” survey focusing on early adopters of connected devices like smart refrigerators, thermostats and speakers. Autumn Braswell, iQor’s Chief Operating Officer, shares a few of the key findings of the survey, and how growing expectations for using connected devices are forcing companies to up their game and provide better customer experiences and journeys in order to keep them excited about the potential these devices have.