Loyalty Programs aren’t just for e-commerce giants. When done right, they can be a powerful tool for brick-and-mortar retailers too. In this episode, let’s explore how to turn occasional shoppers into loyal customers by designing a loyalty program that adds real value and builds genuine connection.

You’ll learn:

• Why customers really join loyalty programs
• What makes a loyalty program effective and what makes it flop
• The role of emotional connection, personalisation, and convenience
• Creative reward ideas that go beyond “10% off”
• Whether a paid loyalty program might be right for your business

Packed with practical examples, this episode is your step-by-step guide to creating a loyalty strategy that strengthens relationships, increases spend, and keeps your customers coming back.

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