2.1 billion cups of coffee are poured every year here in Australia making us the 47th biggest consumers of coffee in the world, a somewhat startling ranking when you stop and think about it.

For Vincent Leonardis and the team at CBTB Coffee House in Adelaide's west, its quality over quantity - every time. Taking old fashioned customer service values to every interaction he has with a customer, Vincent and the team are a shining light in how to do customer service right. Here's what he thinks makes all the difference...

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