In today's episode, Chris and Toby explore the crucial topic of how most businesses optimize their internal silos rather than focusing on what happens between them. They discuss the importance of curiosity, contextual understanding, and the detrimental effects of a myopic approach to business processes. The conversation spans various examples, including challenges faced in product development, client servicing, and system implementation, illustrating how misaligned incentives and poor communication lead to inefficiency. They also address the complexities of fixing organizational culture, drawing from experiences in the emergency department and corporate fiascos like Wells Fargo. The key takeaway: effective management and curiosity are essential for driving meaningful changes in business processes.

00:00 Introduction and Casual Banter

00:04 Episode Numbering Mishap

00:49 Today's Topic: Optimizing Between Silos

01:26 Human Nature and Myopic Tendencies

03:29 Examples of Silo Optimization Issues

13:41 Fix It Friday: Solutions and Strategies

17:59 Conclusion and Sign-Off