For students and researchers finding the right article, book, or video, isn’t enough. Gaining access is key. Librarians may come at the question of discover like, well, librarians, instead of thinking through the problem from a student or researcher’s perspective.

This week Bill continues his conversation Karen Phillips, Johan Tilstra, and Richard Griscom about taking on the user’s point of view, how discovery needs to morph into delivery, and how traditional services just aren’t matching up with contemporary user behavior.