Researchers’ habits have changed. They expect seamless access to every relevant article or book chapter whether they’re on campus or off. And the way they work is changing libraries. Libraries can offer more content than ever before, but when a researcher reads a relevant article, do they even know the library made that access possible?

Karen Phillips of SAGE Publishing, Johan Tilstra of Lean Library, and Richard Griscom of the University of Pennsylvania libraries, talk through content delivery, library technology, and the skillsets librarians need to deliver. They also discuss how library purchasing can be an expression of the library’s values and what that might look like in a largely digital sphere.