After several months, the coronavirus pandemic is still wreaking havoc on supply chains. Rosemarie P. Rafael, chair and president of express courier company Airspeed Philippines, tells reporter Arjay L. Balinbin that the price war sparked by the growing number of players in the last-mile delivery space is unsustainable. "It will not last," she said, "Operational excellence... cannot be supported if we do not price our service right." A veteran with more than 30 years of experience in moving goods, Ms. Rafael talks about what kind of commodities are moving, and what kind of technological innovations are changing the logistics industry. 

Recorded remotely on August 13. Produced by Nina M. Diaz, Paolo L. Lopez, and Sam L. Marcelo.