The COVID-19 pandemic is challenging planners around the country to rethink how they work with various shelter-in-place and social distancing guidelines. One particular hurdle is how to continue with planning commission and other board meetings to keep communities moving forward.

Emily Mack directs the Department of Metropolitan Development for the City of Indianapolis, Indiana. She chats with APA's Jo Peña about how, within a relatively short period of time, their team developed a standard operating procedure for the online meetings of their Metropolitan Development Commission, Board of Zoning Appeals, and other governmental functions. Mack also outlines the many lessons they've learned along the way while maintaining these critical government services.