The post-Covid digital era brings to the forefront increasing expectations for company productivity, employee experiences and customer interactions. In this third episode of a four-part series takeover, Anita Sands speaks to Lara Caimi with ServiceNow, about how leadership can drive customer-oriented ecosystems through digital transformation. Lara shares the philosophy of re-tooling processes and systems to ensure customer success across all business functions, how they've enabled digital transformations to help clients navigate during Covid, and what the future landscape looks like for leaders and clients in the technology space.