John Erbert is the founder of Erbert Lawns. He started mowing lawns as a skinny, pimple-faced 12-year old kid in 1983 and he hasn't stopped, 39 years later.

John and his team at Erbert lawns . . . grew it to be one of the top 10 lawn care businesses in the US . . . and the biggest in the entire state of Colorado, where at one point, he was mailing almost 1 million pieces of direct mail a year. 

John Erbert completely understands customer service and said:

“The fundamentals are the same when I started at age 12. Take care of the customer, take care of the team and the rest will take care of itself.”

What We Discussed With John Erbert

• How listening to a bunch of nightingale-conant cassette tapes he rented from a customer each week while running around mowing lawns . . . was the turning point in substantially growing his business . . .
  
  
• John reveals why he's not actually in the lawn care business. And how you can adapt this . . .
  
  
• John talks about what's more important . . . the customer or your team. He has an interesting take on it and there are several lessons for you . . .
  
  

• John reveals his company's 4 Core Values. Simple yet so effective
  
  

• The importance of customer care . . . the one aspect his competitors could have easily knocked off . . . yet didn't . . .
  
  and much more . . . 

When you like this Podcast, kindly leave us a review here . . . even a few words help.

When you enjoyed this episode and you want to know more about John Erbert . . . check out his website at https://erbertlawns.com/

And you can find John Erbert on Facebook:

https://www.facebook.com/john.erbert.7