Tickets are the lifeblood of an MSP, however, they can also be the downfall of an MSP. Managed Services Providers deal with A LOT of tickets on a daily basis; so many that they can eat up a lot of your technicians’ time. Finding ways to effectively monitor, remediate and complete tickets is one of the key components of maintaining profitability.

On this episode of MSPradio, we chat with Rich Akullian, Business Development Manager at Autotask, to talk about how MSP can be efficient and effective with their ticketing systems, and leverage them to grow their business and improve profitability.