Podcast main page: http://mspvoice.com/

Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-12/

In this episode, Doug interviews Ryan Day from ITR America. ITR is not a MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like a MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.