The Samurai and Mrs. Samurai give you some straight talk about the bidness of appliance repair and other topics:
Customer relations and strategic market targeting
Culture of dumbass among some techs
Free Appliance repair expos like in the HVAC industry
Upcoming Appliantology Peer Group web meeting
https://www.youtube.com/embed/IlDQ_h_9b5E
You can listen to just the audio portion of the vodcast in the player below: