Samurai Appliance Repair Man and Mrs. Samurai suss out various angles and facets in a sensational recent news story where a Sears contractor tech attacked a customer. Lots of interesting lessons from this story for both customers and in-home service professionals.

Link to the news story: http://denver.cbslocal.com/2018/02/19/repairman-arrested-homeowner-attack/

https://www.youtube.com/embed/fP66yYGK1Ss

 

You can listen to just the audio portion of the vodcast in the player below: