Multi-Unit Master

Multi-Unit Master

By Jason PaceBusinessEntrepreneurshipManagement
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Multi-Unit Master episodes

  • Building Infrastructure for Independence – Part 2

    Louis “Dusty” Profumo spent 18 years as Executive Vice President and Chief Financial Officer of Church’s Texas Chicken, after a 23-year career in public accounting. In Building Infrastructure for Independence – Part 2, host Jason Pace continues his conversation with Dusty, who explains how the CFO role changes as a multi-unit business grows: from hands-on work with restaurant operations at 20 units, to lender relationships, systems, and growth capital at around 200, to time with analysts at a public company.

    Dusty and Jason cover the systems a 20–30 unit operator needs, how an owner’s growth goals should shape a CFO hire, debt versus equity for growth, and why customer satisfaction is the first metric to watch.

    “Growing too fast. That’s clearly my number one.”

    Key takeaways:

    1. Growing too fast is the number one mistake. Before you grow, ask: “Do we have the people and systems to support the growth that we’re planning?”

    2. Customer satisfaction is the leading indicator. If new units trail existing ones, “you shouldn’t add another restaurant until you fix the problem in the one you just opened.”

    3. The weekly P&L matters, but only if it reconciles to your monthly close.

    4. People are the job. “The whole people relationships and managing all those personal relationships was by far the most important measurement of success.”

    This episode’s download: the Daily, Weekly, Monthly Reporting Checklist — what to track daily, review weekly, and include in your monthly close, with scaling notes for 5-unit to 50-unit operators. Get it at multiunitmaster.com/episode1b.

    This wraps up our two-part series with Dusty. If you missed Part One, on building infrastructure and outsourcing, start there.

    Presented by ContinuServe. Full disclosure: Jason Pace has been an advisor and customer of ContinuServe, never an employee. Learn more at continuserve.com.

    Episode page: https://multiunitmaster.com/episodes/2/

    33 min
  • Building Infrastructure for Independence - Part 1
    Louis “Dusty” Profumo spent 18 years as Executive Vice President and Chief Financial Officer of Church’s Texas Chicken, overseeing finance, investor relations, risk, IT, and supply-chain board work across a large QSR system. Before Church’s, he was CFO of Avado Brands and of Randstad North America, and earlier spent 23 years at KPMG (11 as an audit partner in Atlanta). He holds undergraduate and MBA degrees from Cornell. Today he serves on multi-unit franchise boards and advisory roles, including American Franchise Capital.
    In this episode of Multi-Unit Master, Dusty talks with host Jason Pace about building the infrastructure multi-unit operators need for independence — the finance, systems, and operating discipline behind a brand that can scale without the founder living in every location.
    Presented by ContinuServe. Full disclosure: Jason Pace has been an advisor and customer of ContinuServe, never an employee. Learn more at continuserve.com.
    Episode page: https://multiunitmaster.com/episodes/1/
    30 min
  • Why this show exists — a short manifesto
    The inaugural episode of Multi-Unit Master — a short host intro on why the show exists, who it’s for, and how the conversations and live events will work. For busy multi-unit operators who need clarity on the go, not another podcast to add to the pile.
    If you run dozens or hundreds of employees across multiple locations, you don’t have time to stop and smell the coffee. Multi-unit ops can be nuts — long hours, multiple concepts, a back office that never sleeps, and everyone wanting a piece of you.
    Multi-Unit Master is a long-running conversation with operators and experts about creating a culture, growing the business, and staying sane — in the time it takes to drive to the next location. Every few weeks: a new episode packed with stories and ideas. Most episodes ship with a cheat sheet, checklist, or flowchart. A couple of times a month: live events with experts and operators like you.
    Host Jason Pace spent a decade in multi-unit operations — from Walmart to scaling a national concept from scratch — and now runs an advisory and technology firm. The show is about the guests and the conversations. ContinuServe presents the podcast (finance, HR, and technology for multi-unit and mid-market companies). Full disclosure: Jason has been an advisor and customer of ContinuServe, never an employee. Learn more at continuserve.com.
    You don’t need another podcast. You need clarity.
    Everything lives at multiunitmaster.com.
    5 min

About Multi-Unit Master

From the publisher's feed

Multi-Unit Master is a podcast for owner-operators and C-level leaders running multi-unit consumer businesses — the people making critical decisions while carrying the day-to-day of…