As we get older and gain life experience, almost everyone becomes at least a little jaded. Unfortunately, for those in the restaurant and hospitality industry, the things you see – and how people treat you – can cause this attitude shift to happen exponentially faster. Liz raises the topic of how a peppy 18-year-old hostess can quickly become a disillusioned industry veteran by 25, as she, Nikos, and George explore questions, including:

• Do you know anyone whose attitude has actually improved after working in a restaurant?
• If servers wore body cams, would customers be kinder to restaurant staff?
• Is George’s sweatshirt blurred for copyright reasons or because the Cowboys suck?
• Do people stop being rude and/or complaining if you ignore their bad behavior?
• You can only choose one to fire – do you keep the incredible employee who complains all the time or the one who never complains but has no work ethic?