Join us for a 30-minute senior roundtable exploring how digital experience now defines trust across financial services.

Drawing on perspectives from banking, insurance, wealth, and fintech, the discussion will highlight how organisations are moving beyond AI adoption to deliver transparent digital journeys aligned to customer and regulatory expectations.

The session will preview key themes from our forthcoming Financial Services whitepaper and provide a practical perspective on where the sector is heading and how leading organisations are responding.

Discussion themes:

• How AI and data are reshaping decision-making, fraud prevention, and personalisation, and where governance and explainability need to mature.
• How Consumer Duty is changing expectations for clarity, fairness, and evidence of customer understanding.
• How trust is increasingly formed digitally, before adviser engagement, and the implications for acquisition, compliance, and reputation.
• Why trust remains fragile across the sector and how fintech-led experiences are resetting expectations.
• What responsible, human-centred digital frameworks look like at scale, and why they are critical for long-term resilience.