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My client doesn't believe she got what she paid for
- With Jack
- Have proper payment terms instead of invoicing for work after it’s been delivered. Invoicing after work has been delivered gives the client a chance to change their mind
- Have stricter measures for dealing with clients who cause disruption to the project by ghosting you or going off the radar. One of these measures could be a pause clause in your contract
- Don’t fall into the trap of absorbing costs or offering to do extra work for free. Many clients will capitalise on this and take advantage
- Stick to the agreed terms in your contract so that the contract can't be abused
- Plan and budget the project scope as best as possible prior to a project kicking off. Your client ca see exactly what they’re getting and make any changes to budget and scope if need be prior to the project kicking off
- Specify in your contract how long you’ll retain client files or assets for before deleting them
- If there is no claim as yet, phone the legal advice helpline as part of your legal expenses insurance for practical advice to guide you through the situation
- If things do escalate, the helpline can initiate the legal process and pass those details through to the claims team
- If covered, your insurance will provide legal assistance in the form of a solicitor to help you defend the claim
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By Ashley Baxter- With Jack
- Have proper payment terms instead of invoicing for work after it’s been delivered. Invoicing after work has been delivered gives the client a chance to change their mind
- Have stricter measures for dealing with clients who cause disruption to the project by ghosting you or going off the radar. One of these measures could be a pause clause in your contract
- Don’t fall into the trap of absorbing costs or offering to do extra work for free. Many clients will capitalise on this and take advantage
- Stick to the agreed terms in your contract so that the contract can't be abused
- Plan and budget the project scope as best as possible prior to a project kicking off. Your client ca see exactly what they’re getting and make any changes to budget and scope if need be prior to the project kicking off
- Specify in your contract how long you’ll retain client files or assets for before deleting them
- If there is no claim as yet, phone the legal advice helpline as part of your legal expenses insurance for practical advice to guide you through the situation
- If things do escalate, the helpline can initiate the legal process and pass those details through to the claims team
- If covered, your insurance will provide legal assistance in the form of a solicitor to help you defend the claim