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my friend Jaymie
Summary
In this engaging conversation, Jamie Percival shares her extensive experience in the auto glass industry, discussing the current challenges faced by technicians, the impact of technology on windshield costs, and the importance of customer financing. The discussion also highlights the role of women in the industry, mentorship opportunities, and the significance of professionalism and customer service. Jamie emphasizes the need for technicians to adapt to changing market conditions and the importance of maintaining high standards in their work. The conversation concludes with thoughts on preparing for competitions and the future of the auto glass industry.
Takeaways
Business has been unusually slow due to economic factors.
Windshield costs have increased significantly due to new technology.
Financing options are becoming essential for customers.
Deductibles are a major concern for customers in the auto glass industry.
Women are increasingly entering the auto glass field, breaking traditional barriers.
Mentorship is crucial for new technicians to succeed in the industry.
Professionalism and attention to detail can set technicians apart.
Customer service is vital for building trust and loyalty.
Preparing for competitions can enhance skills and confidence.
The future of the auto glass industry will depend on adaptability and innovation.
Chapters
00:00 Introduction and Current Business Landscape
06:18 Challenges in the Auto Glass Industry
11:16 Insurance and Deductibles: A Deep Dive
16:15 Quality vs. Cost in Auto Glass Services
21:30 Innovations and Personal Experiences in the Industry
25:38 The Evolution of Auto Glass Tools
27:21 Taking Auto Glass Installation Seriously
32:27 Overcoming Gender Bias in the Industry
39:12 The Importance of Owning Your Tools
42:29 Willingness to Go the Extra Mile
45:17 The Need for Gratitude in the Workplace
47:22 Challenges Faced by Technicians in the Industry
49:21 Empowering Women in Auto Glass Installation
54:44 Tools and Techniques for Success
57:29 Navigating Gender Dynamics in the Industry
01:03:04 Customer Service and Professionalism
01:05:26 Mentorship and Community Support
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By Ghost Set Killah JamesSummary
In this engaging conversation, Jamie Percival shares her extensive experience in the auto glass industry, discussing the current challenges faced by technicians, the impact of technology on windshield costs, and the importance of customer financing. The discussion also highlights the role of women in the industry, mentorship opportunities, and the significance of professionalism and customer service. Jamie emphasizes the need for technicians to adapt to changing market conditions and the importance of maintaining high standards in their work. The conversation concludes with thoughts on preparing for competitions and the future of the auto glass industry.
Takeaways
Business has been unusually slow due to economic factors.
Windshield costs have increased significantly due to new technology.
Financing options are becoming essential for customers.
Deductibles are a major concern for customers in the auto glass industry.
Women are increasingly entering the auto glass field, breaking traditional barriers.
Mentorship is crucial for new technicians to succeed in the industry.
Professionalism and attention to detail can set technicians apart.
Customer service is vital for building trust and loyalty.
Preparing for competitions can enhance skills and confidence.
The future of the auto glass industry will depend on adaptability and innovation.
Chapters
00:00 Introduction and Current Business Landscape
06:18 Challenges in the Auto Glass Industry
11:16 Insurance and Deductibles: A Deep Dive
16:15 Quality vs. Cost in Auto Glass Services
21:30 Innovations and Personal Experiences in the Industry
25:38 The Evolution of Auto Glass Tools
27:21 Taking Auto Glass Installation Seriously
32:27 Overcoming Gender Bias in the Industry
39:12 The Importance of Owning Your Tools
42:29 Willingness to Go the Extra Mile
45:17 The Need for Gratitude in the Workplace
47:22 Challenges Faced by Technicians in the Industry
49:21 Empowering Women in Auto Glass Installation
54:44 Tools and Techniques for Success
57:29 Navigating Gender Dynamics in the Industry
01:03:04 Customer Service and Professionalism
01:05:26 Mentorship and Community Support