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Sanas is a startup in Silicon Valley that has developed software to make offshore accents sound more "American" or as some say, "more white".

I have done a ton of research on the company, took the demo at CCW, and have read and watched as much as I can on both sides of the contact center controversy.

In this episode, I give my raw take on what I think is going on.

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel