0:00 – Intro & return to the podcast

0:37 – Why the podcast paused

1:13 – Announcing the return & future plans

1:41 – Reflecting on 2025 so far

2:12 – Growth, listenership & tough decision to pause

2:57 – Balancing business responsibilities

3:24 – Challenges of rapid team growth

4:19 – Personal challenges (new parenthood)

4:40 – High client churn & delivery issues

6:01 – Sales challenges & underestimated difficulty

6:23 – Revenue drop & recovery efforts

7:13 – Refocusing on sales to stabilise

8:01 – Playing “whac-a-mole” with problems

8:38 – Culture challenges & staff poaching

9:27 – Rebuilding positive culture

10:22 – Leadership changes & restructuring

11:08 – Cutting overhead & reinvesting in delivery

11:51 – Shifting focus to dollar-producing roles

12:14 – Team adjustments & scalability

12:37 – Returning talent strengthens the team

13:17 – Lessons from staff turnover

14:11 – Systemising & onboarding new team members

15:19 – Key lesson: people quit bad culture, not hard work

16:08 – Reframing staff exits as opportunities

17:01 – Importance of consistent content & communication

18:18 – Leadership mindset & positivity

18:57 – Perfect storm of HR & client churn challenges

19:50 – Culture rebuild & lowest churn since 2022

20:37 – Culture maturing & team bonding

21:06 – Recap: bouncing back stronger

21:29 – Looking ahead to new episodes