People vs. Process: What's Crucial for Business Success? In this episode of the 'Max Your Business' podcast, hosts Ben Fewtrell and David Carlin discuss the age-old question: what's more important in business, people or processes? They explore the balance between having solid systems in place and the role of people in executing these systems. The conversation includes real-life examples from well-known companies like Amazon and McDonald's, insights into business trends, and practical advice on systemising tasks to enhance business efficiency. They also highlight the importance of documenting processes before hiring new team members and encourage listeners to leverage tools like Lucidchart for process mapping. The episode concludes with a discussion on optimizing business practices and details on accessing a useful handout on system development. 00:00 Introduction to Max Your Business Podcast 00:30 Meet the Hosts: Ben and David 01:37 Current Events and Business Updates 06:15 The Importance of Systems in Business 11:22 People vs. Process: A Deep Dive 20:02 Finding the Right Barber 20:29 The Importance of Business Systems 22:07 Balancing Urgency and Importance 22:43 Hiring and Training Employees 23:44 Systemizing Your Business 24:50 The Role of Automation 33:16 The Value of Local Businesses 33:54 People vs. Process 35:18 Creating Effective Systems 38:48 Conclusion and Next Steps