In the second episode of a two-part series, Jose and Nicholas cover what went wrong with the NYPD’s system for tracking crimes and have a broader discussion around the challenges of picking metrics to incentivize behavior and drive performance.

 

Timestamps:

0:40: Brief recap of part 1 and setup for part 2

1:50: Downsides of applying “The Crime Machine”

4:37: The problem with chasing metrics

7:18: Maximum or ceiling value of metrics

9:09: Danger of focusing on single metrics at the expense of others

11:16: “The Cobra Effect”

15:38: Our takeaways and wrap-up

 

Mentioned This Episode:

Reply All: The Crime Machine Part I – https://gimletmedia.com/shows/reply-all/o2hx34/

Reply All: The Crime Machine Part II – https://gimletmedia.com/shows/reply-all/n8hwl7/

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Credits:

Our intro and outro music for Unscripted is “Pamgaea” by Kevin McLeod, licensed under licensed under Creative Commons: By Attribution 3.0 License. You can find more of Kevin’s music at incompetech.com.

 

Logo Artwork by Antonella Espinoza. Find her at @ellaspin on Twitter!