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Nagarro’s Rahul Mahajan: AI Demand Planning, Knowledge Graphs & Humanized Personalization
How a €1 B digital‑engineering firm uses generative AI and agent tech to reinvent retail supply chains and CX.
18 000 engineers, €1 B revenue, 50+ patents—Nagarro’s Global CTO Rahul Mahajan explains how generative AI, vector databases and knowledge graphs are reshaping demand planning and personalization at scale.
⏱️ CHAPTERS
00:00 Intro: product‑to‑service mind‑set
00:22 Meet Rahul Mahajan & Nagarro overview
01:17 Missed NRF meetings + digital engineering culture
02:35 Diversified industries & complex problem solving
03:35 Rahul’s 50+ patents in retail AI
04:58 CPG use case: multi‑channel demand planning
06:49 SKU‑level AI forecasting & supply chain accuracy
07:32 “Humanizing personalization” patent explained
08:20 Ecosystem shift: partner products & services
09:29 Agent tech & zero‑downtime integration
10:16 From transactions to lifestyle services
12:08 Patenting novel data structures & AI models
13:19 Knowledge graphs + vectorized semantics
14:24 AI governance: tone, privacy, explainability
15:14 LLM interoperability (OpenAI, Anthropic, Gemini)
16:32 Why retailers must move before they’re disrupted
17:13 Contact Rahul & closing
🔑 KEY STATS
• 18 000 employees across 36 countries
• €1 B revenue; listed in Frankfurt
• >50 patents in AI, personalization & data science
• New patent filed on “Humanizing Personalization” (2025)
👇 CONNECT
• Nagarro ► https://nagarro.com
• Rahul on LinkedIn ► [email protected]
• Email ► [email protected]
• Subscribe to The Retail Podcast ►
🎧 LISTEN ON APPLE & SPOTIFY ➡️ [links]
View all episodes
By The Retail PodcastHow a €1 B digital‑engineering firm uses generative AI and agent tech to reinvent retail supply chains and CX.
18 000 engineers, €1 B revenue, 50+ patents—Nagarro’s Global CTO Rahul Mahajan explains how generative AI, vector databases and knowledge graphs are reshaping demand planning and personalization at scale.
⏱️ CHAPTERS
00:00 Intro: product‑to‑service mind‑set
00:22 Meet Rahul Mahajan & Nagarro overview
01:17 Missed NRF meetings + digital engineering culture
02:35 Diversified industries & complex problem solving
03:35 Rahul’s 50+ patents in retail AI
04:58 CPG use case: multi‑channel demand planning
06:49 SKU‑level AI forecasting & supply chain accuracy
07:32 “Humanizing personalization” patent explained
08:20 Ecosystem shift: partner products & services
09:29 Agent tech & zero‑downtime integration
10:16 From transactions to lifestyle services
12:08 Patenting novel data structures & AI models
13:19 Knowledge graphs + vectorized semantics
14:24 AI governance: tone, privacy, explainability
15:14 LLM interoperability (OpenAI, Anthropic, Gemini)
16:32 Why retailers must move before they’re disrupted
17:13 Contact Rahul & closing
🔑 KEY STATS
• 18 000 employees across 36 countries
• €1 B revenue; listed in Frankfurt
• >50 patents in AI, personalization & data science
• New patent filed on “Humanizing Personalization” (2025)
👇 CONNECT
• Nagarro ► https://nagarro.com
• Rahul on LinkedIn ► [email protected]
• Email ► [email protected]
• Subscribe to The Retail Podcast ►
🎧 LISTEN ON APPLE & SPOTIFY ➡️ [links]