NAHAM Connections Podcast

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Susan Milligan, CHAM, CRCR, Gisela Dossey, CRCR, and Erin Hancock, as they discuss challenges and strategies for fostering inclusivity. They candidly reflect on personal journeys and instances of exclusion, emphasizing the role of empathy in creating inclusive environments.

From navigating healthcare systems for children with special needs to enhancing communication, our guests offer invaluable insights to empower listeners. Join us as we navigate the complexities of acceptance in healthcare and beyond, enriching the NAHAM community with expertise and experiences.

MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/ConnectionsPodcastEpisode14

https://www.naham.org/page/ConnectionsPodcastEpisode9

https://www.naham.org/page/ConnectionsPodcastEpisode22

https://www.naham.org/page/ConnectionsPowerofBelongingTransformingHealthcareWorkforceEngagementandPatientCare

https://www.naham.org/page/StrategiesforRecognizingandEngagingEmployees

https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement

https://www.naham.org/page/ConnectionsCelebrateDiversityPart4

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

In this special end-of-year episode, NAHAM President, Stephanie Benintendi, MBA, CHAM, hosts two distinguished guests, Maxine Wilson, CHAM, CHAA, and Nancy Farrington, FHAM, CHAM, as they share insights on their journeys through the first generation of NAHAM.

Reflecting on their experiences, they discuss pivotal moments and reminisce about milestones like the creation of the CHAA credential, marking a significant development for frontline leaders in Patient Access. They delve into the hurdles overcome throughout the years and share their visions for NAHAM’s future as it reaches its 50th milestone.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode18

https://www.naham.org/page/ConnectionsPodcastEpisode12

https://www.naham.org/page/Connections45YearsofNAHAM

https://www.naham.org/page/ConnectionsNAHAMMember

https://www.naham.org/page/NAHAMMembersSetGoalsandPlanfor2023

https://www.naham.org/page/ConnectionsAccessWeek2023Essays

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

The ambulatory care setting in Patient Access presents its own unique sets of challenges, demanding adaptability and a deep understanding of the intricacies involved in outpatient care.

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Ernest Yates IV and Audrina Cato, CHAA, as they discuss the importance of training and development in ambulatory care settings and strategies for maintaining composure during high-pressure moments. Additionally, they share heartwarming stories of Patient Access professionals going above and beyond to help patients in need.

Tune in to learn more about the vital role of Patient Access professionals in ambulatory care, their dedication to patient well-being and valuable advice for aspiring professionals in the field.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode21

https://www.naham.org/page/ConnectionsPodcastEpisode19

https://www.naham.org/page/ConnectionsMasteringPerformanceThroughTraininginPatientAccess

https://www.naham.org/page/ConnectionsPatientRegistrar

https://www.naham.org/page/ConnectionsConsiderationsforPriceTransparencyinAmbulatoryCare

https://www.naham.org/page/ConnectionsThePowerofPresenceEmbracingtheBenefitsofBeingaHandsonLeader

https://www.naham.org/page/ConnectionsNavigatingHonestFeedbackStrengtheningHealthcareSystemsFromWithin

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

In the world of Patient Access, discovering an identity beyond one's professional role is crucial for overall well-being and fulfillment. Engaging in personal passions and hobbies not only helps counterbalance work-related stress but also makes for a healthier approach to life within the demanding field.

In this episode, Brenda Sauer RN, MA, CHAM, FHAM, moderates a discussion with Wendy Roach, RDMS, CHAM, and Sean Buzzard as they engage in a conversation on how they’ve found their identities beyond the realm of work and Patient Access. From farming, volunteerism and much more, they share their personal identities, passions and interests. They also dive into the importance of self-care and setting boundaries to maintain a balanced life.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode10

https://www.naham.org/page/TaketheCoachApproachin2023

https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement

https://www.naham.org/page/ConnectionsCombatingProductivityGuilt

https://www.naham.org/page/ConnectionsMentorshipJourney

https://www.naham.org/page/ConnectionsPodcastEpisode6

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

NAHAM has long recognized the importance of investing in the education and training of staff members involved in Patient Access so healthcare organizations can improve financial outcomes and enhance the patient experience.

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Nathaniel Davis III, Shellie Lowery and Jan Mitchell, CHAA, AS, for a roundtable discussion on how they are taking innovative approaches and inspiring their teams in the field of Patient Access and revenue cycle management. They discuss their own inspirations in becoming educators, approaches to training of access and revenue cycle professionals, how to promote a culture of knowledge-sharing and more.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections |

https://www.naham.org/page/ConnectionsPodcastEpisode17 |

https://www.naham.org/page/ConnectionsPodcastEpisode11|

https://www.naham.org/page/ModernizePatientPayments3PracticalTipsforImprovingtheFinancialExperience |

https://www.naham.org/page/ConnectionsNAHAM22Recap4

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

Please note that this episode makes mention of a racially motivated mass shooting. If you would like to avoid this content, skip 25:01–26:01.

Over the past few years, NAHAM has brought diversity, equity and inclusion — DEI — to the forefront of all we do. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Julian Brown-Ahart, CHAM; Rafael Garraton; and Latoria Cooper, CHAA, for a roundtable discussion about how their organizations have embraced DEI efforts. They discuss how they've incorporated NAHAM’s DEI guiding principles into their work and best practices their facilities are following to prioritize DEI for colleagues and patients alike. Plus, they share examples of real-life inclusive conversations to help you navigate yours.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode9

https://www.naham.org/page/ConnectionsAskingDifficultQuestionsinPatientAccess

https://www.naham.org/page/Current-Webinars

https://www.naham.org/page/ConnectionsQ32021DEITaskForce

https://www.naham.org/page/DEIToolkit

https://pronouns.org/

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

In recent years, Patient Access professionals have prioritized enhancing the virtual patient experience, leading to the evolution of technology and new emerging trends that have helped guide healthcare organizations. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Octavius M. Jones Sr, ACHE, Julie Vanpelt and Brandy Crist for a roundtable discussion on how their organizations have embraced and enhanced the virtual patient experience. They discuss challenges they have overcome, evolving uses of technology and more.

ABOUT THE EPISODE

As the year comes to a close, NAHAM President Stephanie Benintendi, MBA, CHAM, visits the podcast for the annual year in review episode. She reflects on all of NAHAM’s progress and accomplishments in 2022 and gives insight on what is to come in the new year, including rules and prior authorization regulations, technology transformation, focus on the ambulatory care space and addressing staffing challenges. Listen to join in on celebrating the accomplishments of 2022 and learn more about all there is to look forward to in 2023.

ABOUT THE EPISODE

In 2021, NAHAM began an initiative to elevate the voices of its members and promote actionable solutions to everyday issues surrounding prior authorization. As a result, the NAHAM Prior Authorization Task Force was formed. Since its formation, they have worked to create a whitepaper and recently hosted a roundtable discussion, where they collaborated with vendors and payers to brainstorm solutions to challenges in prior authorization.

In this episode of the NAHAM Connections Podcast, we sit down with Prior Authorization Task Force Co-Chairs Becky Peters, CHAM, and Michelle Fox, DBA, MHA, CHAM, who led the group and participated in the Prior Authorization Roundtable that occurred on Wednesday, October 26. They share the task force’s work over the past year, the whitepaper and the outcomes of the roundtable.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/ConnectionsQ32022PriorAuthorizationNAHAMsCalltoAction https://www.naham.org/page/ConnectionsPodcastEpisode11

https://www.naham.org/page/PriorAuthorizations

https://www.naham.org/page/ConnectionsCentralizedPatientAccessDept

https://www.naham.org/page/NAHAMConnections |

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

During the NAHAM 20222 Annual Conference, Patient Access professionals from across the country gathered to expand on their education, collaborate, form connections and embrace the future of Patient Access. In this episode, Dale Williams scholarship recipient Meagan Tomlin and Michael Taubin scholarship recipient Jennifer Crane reflect on the meaning of their awards to them, the value of their NAHAM certification and their personal and professional growth at the NAHAM 2022 Annual Conference. Listen to learn how you can incorporate their key takeaways and advice into your own professional growth.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/ConnectionsQ22022DaleWilliamsScholarReflects

https://www.naham.org/page/NAHAMConnections | https://www.naham.org/page/ConnectionsPodcastEpisode10

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections