In this episode, National Director of Experience at Ensemble Health Partners, member of the NAHAM Publications Committee and host Susan Milligan, CHAM, CRCR, is joined by NAHAM President, Philip Quick, MPS, CHAM. They discuss the exciting milestones and ongoing progress of NAHAM as the organization celebrates its 50th anniversary.

Philip shares his personal journey in Patient Access and reflects on the pivotal moments of NAHAM’s evolution. From advocating for Patient Access leadership roles to navigating the challenges of the pandemic, he highlights the organization’s adaptability in meeting the needs of healthcare professionals.

Susan and Philip also take a deep dive into the future of NAHAM, focusing on the newly introduced tiered membership model, the re-accreditation of key certifications and the anticipated launch of the new Learning Management System (LMS) in 2025. Additionally, they discuss the upcoming release of Access Keys 5.0, which will include updates for both acute and ambulatory access.

Tune in for insights on how NAHAM continues to shape the Patient Access field and how its members are contributing to the growth and leadership in healthcare.

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LINKS

*Episode*

https://www.naham.org/page/ConnectionsPodcastEpisode24

https://www.naham.org/page/ConnectionsReunionWeekendACelebrationofNAHAMsLegacyandConnections

https://www.naham.org/page/Connections50YearsofNAHAMCelebratingOurLegacyThrough5DecadesWith5Voices

https://www.naham.org/page/ConnectionsNAHAM50thAnnualConferenceAdvancingPatientAccess

https://www.naham.org/page/ConnectionsASpringboardtoSuccessPerspectivesfromFirst-timeNAHAMAnnualConferenceAttendees

https://www.naham.org/page/AccessKeys

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

In this episode, we’re diving into the key takeaways from the NAHAM 50th Annual Conference, with a spotlight on artificial intelligence (AI) and its impact on Patient Access. As AI continues to generate buzz in healthcare settings, it’s crucial to distinguish between genuine advancements and marketing hype.

Host Susan Milligan, CHAM, CRCR, is joined by D.J. Plavsic, MBA, CRCR, who shared his expertise on AI at the recent conference. Together, they explore the critical distinctions between basic process automation and true AI, discuss the latest AI applications in Patient Access and provide valuable insights on navigating the evolving AI landscape in our industry.

If you’re curious about how AI is changing Patient Access or want to learn how to separate genuine AI solutions from the noise, this episode is for you. Tune in to discover what’s hype, what’s reality and what the future may hold for AI in healthcare.

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LINKS

*Episode*

https://www.naham.org/page/ConnectionsPodcastEpisode21

https://www.naham.org/page/ConnectionsPodcastEpisode19

https://www.naham.org/page/ConnectionsNAHAM50thAnnualConferenceAdvancingPatientAccess

https://www.naham.org/page/ConnectionsASpringboardtoSuccessPerspectivesfromFirst-timeNAHAMAnnualConferenceAttendees

https://www.naham.org/page/ConnectionsStreamlinedPatientCarePriorAuthorizationEssentials

https://www.naham.org/page/Connections6WaystoEnhancePriorAuthorizationWorkflows

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Susan Milligan, CHAM, CRCR, Gisela Dossey, CRCR, and Erin Hancock, as they discuss challenges and strategies for fostering inclusivity. They candidly reflect on personal journeys and instances of exclusion, emphasizing the role of empathy in creating inclusive environments.

From navigating healthcare systems for children with special needs to enhancing communication, our guests offer invaluable insights to empower listeners. Join us as we navigate the complexities of acceptance in healthcare and beyond, enriching the NAHAM community with expertise and experiences.

MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/ConnectionsPodcastEpisode14

https://www.naham.org/page/ConnectionsPodcastEpisode9

https://www.naham.org/page/ConnectionsPodcastEpisode22

https://www.naham.org/page/ConnectionsPowerofBelongingTransformingHealthcareWorkforceEngagementandPatientCare

https://www.naham.org/page/StrategiesforRecognizingandEngagingEmployees

https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement

https://www.naham.org/page/ConnectionsCelebrateDiversityPart4

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

In this special end-of-year episode, NAHAM President, Stephanie Benintendi, MBA, CHAM, hosts two distinguished guests, Maxine Wilson, CHAM, CHAA, and Nancy Farrington, FHAM, CHAM, as they share insights on their journeys through the first generation of NAHAM.

Reflecting on their experiences, they discuss pivotal moments and reminisce about milestones like the creation of the CHAA credential, marking a significant development for frontline leaders in Patient Access. They delve into the hurdles overcome throughout the years and share their visions for NAHAM’s future as it reaches its 50th milestone.

||

MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode18

https://www.naham.org/page/ConnectionsPodcastEpisode12

https://www.naham.org/page/Connections45YearsofNAHAM

https://www.naham.org/page/ConnectionsNAHAMMember

https://www.naham.org/page/NAHAMMembersSetGoalsandPlanfor2023

https://www.naham.org/page/ConnectionsAccessWeek2023Essays

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

The ambulatory care setting in Patient Access presents its own unique sets of challenges, demanding adaptability and a deep understanding of the intricacies involved in outpatient care.

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Ernest Yates IV and Audrina Cato, CHAA, as they discuss the importance of training and development in ambulatory care settings and strategies for maintaining composure during high-pressure moments. Additionally, they share heartwarming stories of Patient Access professionals going above and beyond to help patients in need.

Tune in to learn more about the vital role of Patient Access professionals in ambulatory care, their dedication to patient well-being and valuable advice for aspiring professionals in the field.

|

MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode21

https://www.naham.org/page/ConnectionsPodcastEpisode19

https://www.naham.org/page/ConnectionsMasteringPerformanceThroughTraininginPatientAccess

https://www.naham.org/page/ConnectionsPatientRegistrar

https://www.naham.org/page/ConnectionsConsiderationsforPriceTransparencyinAmbulatoryCare

https://www.naham.org/page/ConnectionsThePowerofPresenceEmbracingtheBenefitsofBeingaHandsonLeader

https://www.naham.org/page/ConnectionsNavigatingHonestFeedbackStrengtheningHealthcareSystemsFromWithin

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

In the world of Patient Access, discovering an identity beyond one's professional role is crucial for overall well-being and fulfillment. Engaging in personal passions and hobbies not only helps counterbalance work-related stress but also makes for a healthier approach to life within the demanding field.

In this episode, Brenda Sauer RN, MA, CHAM, FHAM, moderates a discussion with Wendy Roach, RDMS, CHAM, and Sean Buzzard as they engage in a conversation on how they’ve found their identities beyond the realm of work and Patient Access. From farming, volunteerism and much more, they share their personal identities, passions and interests. They also dive into the importance of self-care and setting boundaries to maintain a balanced life.

||

MUSIC

Podcast theme, "Pride in Each Other”

||

LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode10

https://www.naham.org/page/TaketheCoachApproachin2023

https://www.naham.org/page/Connections6TipstoStartingaMentalHealthMovement

https://www.naham.org/page/ConnectionsCombatingProductivityGuilt

https://www.naham.org/page/ConnectionsMentorshipJourney

https://www.naham.org/page/ConnectionsPodcastEpisode6

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

NAHAM has long recognized the importance of investing in the education and training of staff members involved in Patient Access so healthcare organizations can improve financial outcomes and enhance the patient experience.

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Nathaniel Davis III, Shellie Lowery and Jan Mitchell, CHAA, AS, for a roundtable discussion on how they are taking innovative approaches and inspiring their teams in the field of Patient Access and revenue cycle management. They discuss their own inspirations in becoming educators, approaches to training of access and revenue cycle professionals, how to promote a culture of knowledge-sharing and more.

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MUSIC

Podcast theme, "Pride in Each Other”

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LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections |

https://www.naham.org/page/ConnectionsPodcastEpisode17 |

https://www.naham.org/page/ConnectionsPodcastEpisode11|

https://www.naham.org/page/ModernizePatientPayments3PracticalTipsforImprovingtheFinancialExperience |

https://www.naham.org/page/ConnectionsNAHAM22Recap4

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

Please note that this episode makes mention of a racially motivated mass shooting. If you would like to avoid this content, skip 25:01–26:01.

Over the past few years, NAHAM has brought diversity, equity and inclusion — DEI — to the forefront of all we do. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Julian Brown-Ahart, CHAM; Rafael Garraton; and Latoria Cooper, CHAA, for a roundtable discussion about how their organizations have embraced DEI efforts. They discuss how they've incorporated NAHAM’s DEI guiding principles into their work and best practices their facilities are following to prioritize DEI for colleagues and patients alike. Plus, they share examples of real-life inclusive conversations to help you navigate yours.

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MUSIC

Podcast theme, "Pride in Each Other”

||

LINKS

*Episode*

https://www.naham.org/page/NAHAMConnections

https://www.naham.org/page/ConnectionsPodcastEpisode9

https://www.naham.org/page/ConnectionsAskingDifficultQuestionsinPatientAccess

https://www.naham.org/page/Current-Webinars

https://www.naham.org/page/ConnectionsQ32021DEITaskForce

https://www.naham.org/page/DEIToolkit

https://pronouns.org/

*Social Media*

https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/

*NAHAM Website*

https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

ABOUT THE EPISODE

In recent years, Patient Access professionals have prioritized enhancing the virtual patient experience, leading to the evolution of technology and new emerging trends that have helped guide healthcare organizations. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Octavius M. Jones Sr, ACHE, Julie Vanpelt and Brandy Crist for a roundtable discussion on how their organizations have embraced and enhanced the virtual patient experience. They discuss challenges they have overcome, evolving uses of technology and more.

ABOUT THE EPISODE

As the year comes to a close, NAHAM President Stephanie Benintendi, MBA, CHAM, visits the podcast for the annual year in review episode. She reflects on all of NAHAM’s progress and accomplishments in 2022 and gives insight on what is to come in the new year, including rules and prior authorization regulations, technology transformation, focus on the ambulatory care space and addressing staffing challenges. Listen to join in on celebrating the accomplishments of 2022 and learn more about all there is to look forward to in 2023.