In this episode, Host Taylor Baker sits down with Nahjee Maybin, CEO of KCS Computer Services, to discuss how he’s scaling a family-founded IT company into a modern managed service provider while staying rooted in community education, values-driven client relationships, and responsible AI adoption.

What You’ll Learn

• How a family business can evolve from “fixing computers” into a full managed service provider offering end-to-end IT strategy, cybersecurity, and help desk support.
• Why values alignment matters in client selection and how saying “yes” to the wrong work can slow growth and drain teams.
• What it looks like to cross the seven-figure threshold and the operational and marketing shifts required to reach the next revenue plateau.
• Why client retention is often a smarter growth lever than constant acquisition, especially when serving SMBs in uncertain economic conditions.
• How networking and referrals can become a high-quality growth engine when your best clients naturally refer similar businesses.
• The importance of being more visible with your message using platforms like LinkedIn, video, and social proof to clarify what you do and who you help.
• Where AI and automation can increase service capacity internally, particularly for managing and maintaining many systems efficiently at once.
• Why AI education (not just AI tools) is emerging as a competitive advantage especially around ethics, data security, and role-based use cases.

Nahjee’s story highlights the power of modernizing a legacy business without losing its original mission: helping people and organizations adopt technology with confidence. From learning leadership through costly mistakes to building a service model that delivers real ROI, he emphasizes that sustainable growth comes from disciplined focus, strong relationships, and the perseverance to keep moving when the path gets uncertain.

To learn more about Nahjee Maybin and their work, visit kcsbus.com