Most leaders struggle to truly connect with frontline teams—but what if the secret to sustained performance and engagement is simpler than you think? 

Narinder Dhaliwal, Former VP of Global Operations Excellence at Americold, shares game-changing insights from 25+ years managing operations across 13 countries. In this episode, she explores how frontline engagement, continuous learning, and genuine communication can transform both workplace culture and business results.

You’ll discover how to build trust and credibility with hourly teams through authentic listening and involvement, why pivoting based on feedback is a hallmark of standout leaders, and simple strategies to make jobs easier for frontline employees without expensive technology. 

During her conversation with Traci, Narinder breaks down the critical importance of training, development, and leading with empathy in operations, and explains how these principles help organizations drive long-term success.

Why does this all matter? Because ignoring the voice of the frontline can stunt growth, increase turnover, and derail even the best strategies. When leaders prioritize people, embed learning into their culture, and stay adaptable, they unlock hidden potential at every level of the organization. 

This episode is packed with actionable advice and powerful stories for anyone committed to leading with impact; whether you’re in manufacturing, logistics, retail, or any industry powered by frontline teams.

Ideal for frontline managers, operations leaders, HR professionals, or anyone who wants to foster a thriving, engaged workforce. Narinder’s insights are a reminder that the real magic happens on the frontline and that great leadership makes all the difference.