In this episode, Natalie Salas, an experienced service designer and community builder, shares her journey into service design, emphasizing the importance of a holistic approach and the alchemist mindset.

She discusses the challenges of integrating service design within organizations, the impact of AI on the design process, and the innovative Pixel Debates format she has created to foster open dialogue and critical thinking in the design community.

The conversation highlights the need for designers to think beyond traditional roles and embrace a systems thinking approach to drive meaningful change.

Links:

Nathalie's LinkedIn

The Pixel Debate

Chapters:

00:00 Introduction to Service Design and Natalie Salas

04:54 The Journey into Service Design

09:55 Understanding Service Design: Definitions and Mindset

14:43 The Role of Service Design in Organizations

19:44 Becoming an Alchemist: The Future of Design

24:57 Service Design in the UAE: Opportunities and Challenges

40:37 Navigating Enterprise Systems with Agility

41:49 The Transformative Power of AI in Service Design

46:45 Understanding AI's Role in Design and Decision Making

52:14 The Importance of Systems Thinking in Design

58:37 Pixel Debates: A New Approach to Design Conversations

01:11:33 Adapting to the Changing Job Market

01:16:30 The Future of Pixel Debates and Community Engagement