Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE’s use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360’s Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple, Spotify, or your favorite podcast platform. 

Additional Resources

• About Alpine Intel: https://bit.ly/4eBOJzb
• Alpine Intel Resource Page: https://bit.ly/3Z0NZOg

Additional National Fire Experts Resources:

• Article: How Listening to Customers Has Shaped Our Innovative Claims Solutions: https://bit.ly/3ZiQ3CU
• Press Release: National Fire Experts Selected for PropertyCasualty360’s Insurance Luminaries Class of 2024: https://bit.ly/3CuUAJd
• Guide: Adjuster’s Glossary of Fire Investigation Terms: https://bit.ly/3ZgLQ2c