In today's episode, we dive into the critical decision-making process of building versus buying technology solutions, especially when it comes to agentic logic-based frameworks. With the industry still in its early stages, I recommend waiting for managed solutions to mature, while Ben suggests the educational value of simple project builds. They discuss the importance of understanding the technology thoroughly before diving into business-focused decisions, using tools like customer user journeys (CUJs) to evaluate scalability, cost-efficiency, and maintainability. They also highlight some initial challenges and missteps in project management and the necessity for pre-evaluation by tech teams.
For non-technical teams engaged in technical projects, they provide structured guidance on navigating these unknowns efficiently. Additionally, they emphasize the value of research spikes and incremental development to manage risk and learn from user behavior. Finally, they explore the promising yet evolving landscape of generative AI and its potential high ROI with Retrieval-Augmented Generation (RAG).

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• LinkedIn: Michael Berk

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