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Navigating Change
Key Points From This Episode:
- [00:45] Catching up with your hosts, Mike McFall and Laura Eich.
- [03:00] Mike shares details about his son’s program, Class Afloat.
- [05:40] The need for organizations to consistently change and evolve over time.
- [09:20] Navigating change as someone who seeks stability and consistency.
- [11:30] The impact on the culture of an organization and its approach to dealing with change.
- [12:10] Laura reflects on her comment about Mike “still being there” during the reorg.
- [14:30] Mike unpacks the idea that the culture of your organization is the summation of the relationships within the organization.
- [16:50] We look at the possible processes of forming the culture within an organization.
- [20:00] Can you force culture in an organization?
- [25:40] Laura shares about reintegrating the new Life You Love laboratory team.
- [31:10] Our take on layoffs and people losing their jobs.
- [38:50] We talk about the things that we are grateful and thankful for.
Quotes:
“There's a need to evolve regularly. We have to be changing. We have to be working and improving, and we have to be getting better. That does mean a significant amount of change.” — @MikeJMcFall [0:07:23]
“I think how companies deal with change is important to the culture of the organization.” — @MikeJMcFall [0:11:34]
“The culture of your organization is the summation of the relationships in the organization — Focusing on the relationships and building the relationships, building the trust is how you build a safe culture.” — @MikeJMcFall [0:14:20]
“Building an environment where relationships can occur is the job of ‘leadership.’” — @MikeJMcFall [0:15:30]
“If you desire to be part of the [organization’s] culture, you have to offer some part of yourself to be part of that culture as well, and the culture evolves with your participation.” — Laura Eich [0:18:38]
“We want to utilize the people in our company to the best of their ability and the company's ability because it's also not respectful to leave people in a role where they're not doing something great.” — Laura Eich [0:32:12]
RESOURCES:
- [03:07]Class Afloat
- [16:30] LifeLab
- [22:50] Grow: Take Your Business from Chaos to Calm
- [42:20] Des Linden on X
- [45:40] Meghan French Dunbar
FOLLOW:
Follow Laura Eich:
- Instagram
Follow Mike McFall:
- Website
- X
- Instagram
Follow BIGGBY® COFFEE & LifeLabTM:
- Website
- X
- About LifeLabTM
ABOUT LOVE IN LEADERSHIP:
At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.
Learn more at: loveinleadershippodcast.com
ABOUT THE HOSTS:
Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.
Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.
Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
View all episodes
By Laura Eich, Mike McFallKey Points From This Episode:
- [00:45] Catching up with your hosts, Mike McFall and Laura Eich.
- [03:00] Mike shares details about his son’s program, Class Afloat.
- [05:40] The need for organizations to consistently change and evolve over time.
- [09:20] Navigating change as someone who seeks stability and consistency.
- [11:30] The impact on the culture of an organization and its approach to dealing with change.
- [12:10] Laura reflects on her comment about Mike “still being there” during the reorg.
- [14:30] Mike unpacks the idea that the culture of your organization is the summation of the relationships within the organization.
- [16:50] We look at the possible processes of forming the culture within an organization.
- [20:00] Can you force culture in an organization?
- [25:40] Laura shares about reintegrating the new Life You Love laboratory team.
- [31:10] Our take on layoffs and people losing their jobs.
- [38:50] We talk about the things that we are grateful and thankful for.
Quotes:
“There's a need to evolve regularly. We have to be changing. We have to be working and improving, and we have to be getting better. That does mean a significant amount of change.” — @MikeJMcFall [0:07:23]
“I think how companies deal with change is important to the culture of the organization.” — @MikeJMcFall [0:11:34]
“The culture of your organization is the summation of the relationships in the organization — Focusing on the relationships and building the relationships, building the trust is how you build a safe culture.” — @MikeJMcFall [0:14:20]
“Building an environment where relationships can occur is the job of ‘leadership.’” — @MikeJMcFall [0:15:30]
“If you desire to be part of the [organization’s] culture, you have to offer some part of yourself to be part of that culture as well, and the culture evolves with your participation.” — Laura Eich [0:18:38]
“We want to utilize the people in our company to the best of their ability and the company's ability because it's also not respectful to leave people in a role where they're not doing something great.” — Laura Eich [0:32:12]
RESOURCES:
- [03:07]Class Afloat
- [16:30] LifeLab
- [22:50] Grow: Take Your Business from Chaos to Calm
- [42:20] Des Linden on X
- [45:40] Meghan French Dunbar
FOLLOW:
Follow Laura Eich:
- Instagram
Follow Mike McFall:
- Website
- X
- Instagram
Follow BIGGBY® COFFEE & LifeLabTM:
- Website
- X
- About LifeLabTM
ABOUT LOVE IN LEADERSHIP:
At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.
Learn more at: loveinleadershippodcast.com
ABOUT THE HOSTS:
Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.
Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.
Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.