During this podcast explore how Oklahoma City Fire Chief, Richard Kelley handled the fallout and attention to a personnel matter and incident that went 'nuclear'. This incident involved a child being transported by fire department engine company due to the delay of an ambulance. What unfolded after the incident become public and has lessons for fire chiefs in metro and small departments alike.  

Takeaways:

Why do certain incidents garner increased attention?Experience in dealing with traditional media (TV and print) and various social media outlets under stressful circumstancesStrategies in dealing with incidents from the onsetAdvice for fire chiefs who will face scrutiny and controversy