In this episode of 'The Jose Report', Jose explores the monumental shift in customer behavior within the restaurant industry in the digital age. Amid rising expectations but decreased tolerance for error, he emphasizes the importance for restaurateurs to stay one step ahead, staying proactive on social media and feedback channels, and personalizing the customer experience. Jose underlines the importance of not only meeting, but exceeding these modern demands, making it a necessity in this industry's competitive landscape.

00:00 Introduction: The Power of Customer Feedback

00:38 The Shift in Power Dynamics

00:52 The New Customer Demands

01:13 Turning Challenges into Opportunities

01:29 The Power of Proactivity

01:57 Handling Negative Feedback

02:14 Staying Ahead in the Digital World

02:28 Conclusion: Adapting to the New Norm

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