In this episode of the HR Like A Boss podcast, John speaks with Katie Duarte, a business leader from Canada, about the importance of feedback in organizations. Katie shares her journey from a sales career to becoming an expert in feedback dynamics, emphasizing the need for connection and curiosity in feedback conversations. They discuss the subjective nature of feedback, the role of empathy, and the challenges of navigating difficult conversations in the workplace. Check it out!

ABOUT KATIE

Katie Duarte is on a mission to improve feedback at work by challenging traditional approaches. With a Master’s degree in Organizational Psychology and having conducted research in feedback dynamics, she brings insights to help organizations make impactful improvements to feedback by considering the parts that both the giver and the receiver play. While most organizations know the value of feedback, few have a clear shared approach to doing it well. Katie helps teams reframe feedback as a mutual process - one that builds connection, supports accountability, and improves effectiveness.