In this episode of Practical AI: The Capacity for Good, Michael Hunigan, VP of Product AI at Capacity, joins James Diel to discuss the transformative impact of Generative AI, highlighting its role in enhancing workflows across customer service, HR operations, and more. He emphasizes the importance of ethical usage, predicts the evolution of LLMs, and discusses upcoming innovations in automating email responses and leveraging custom models for enterprise data.

Michael has over 25 years in technology, focusing on shaping product vision and roadmaps by fostering collaboration among customers, companies, and partners. His expertise covers Voice of Customer (VOC) applications such as CX measurement, feedback, and ratings, evident in his Cospot authorship. Having held senior positions at Answers.com, ForeSee, and web collage, Mike offers valuable insights into AI's transformative effects on business strategies.

Episode Resources

• Micheal Hunigan on Linkedin
• Capacity Website

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Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google,  Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

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