In this enlightening episode of the Future Workforce podcast, our host Liam Martin engages in a comprehensive conversation with the BPO maven, Derek Gallimore.

Derek Gallimore is the founder and CEO of Outsource Accelerator and is regarded as a leading expert on all things outsourcing. Derek has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014.

In this episode, Liam and Derek delve into the fascinating world of the Business Process Outsourcing (BPO) industry, guiding listeners through a statistical journey of its performance, growth, and evolution.

Beginning with a detailed look at industry-specific statistics, they paint a picture of the BPO sector's robust past and dynamic present. The conversation further dissects profit margins in the industry, providing listeners with valuable insights into the fiscal mechanics of the BPO space.

They also shed light on the key players making waves in the industry, providing a well-rounded view of the competitive landscape.

To cap it off, Liam and Derek gaze into the crystal ball to discuss the future of the BPO industry, offering expert predictions and advice for those navigating this ever-evolving sector.

Listen to this episode as they decode the BPO industry, one statistic at a time. Whether you're a seasoned professional or a curious newcomer, this conversation promises a wealth of knowledge and insight into the bustling world of business process outsourcing.