Process Debt

Navigating the Exoskeletons of Modern Work


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In this episode, we dive into the fascinating world of exoskeletons, both literal and metaphorical. We start by discussing military-grade human exoskeletons and their perceived usefulness versus real-world functionality. This leads us to a broader discussion on how businesses often build their own 'exoskeletons' around tooling and processes. We explore how outdated or cumbersome systems create hidden process debt and hinder innovation. Our conversation touches on the importance of management in unblocking their teams, and how organizations can become trapped in inefficient reporting structures. Finally, we draw an interesting parallel between biological exoskeletons and business processes, arguing for a more intentional and adaptive approach to both.

00:00 Introduction and Catching Up

00:14 The Challenge of Solo Podcasting

00:48 Today's Topic: Military Human Exoskeletons

02:36 Exoskeletons in Business Processes

03:26 The Evolution of Workplace Tools

04:49 Management and Reporting Challenges

08:57 Innovation vs. Reporting Structures

16:22 Conclusion and Final Thoughts

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Process DebtBy Chris Terrell