In this episode of EVKA Talk, host Eva Karnaukh interviews sales growth expert Calvino De Luca, who shares his extensive experience in the insurance industry. They discuss the unique characteristics of the insurance sector, the essential traits of successful salespeople, and the challenges of handling resentful customers. Calvino emphasizes the importance of differentiation in services and the impact of AI on the industry. He also shares insights on the human element in sales, the role of technology, and advice for sales executives navigating the evolving landscape.